We has worked with Tim during the YC batch. He told us to find a key KPI to focus on so we know if we are on the right track. Till today, I'm still applying this to everyday operation. I am looking forward to see him working on some new cool stuff again!
We have an upcoming product to read you the news you care about. We curate news from various news sources and then convert them to audio using text to speech and build a recommendation engine to suggest you the best topics based on your interest. Appreciate any feedback and ideas.
The new silk road is a decent project, but of course it's not purely for China to dump it's products abroad. Besides, I believe it's a matter of time before anti-China sentiment in Europe will be like the American-version propagated by Trump.
LeadIQ is building a sales prospecting automation platform to increase sales productivity.
Currently we provide a slick yet simple way to build accurate prospect list, find contact info, enrich data, and sync to Salesforce. Soon we are adding the capabilities to automate reach-outs and follow-ups. Customers can tell us the kind of companies and roles to reach out to. We'll find the prospects, reach-outs, and follow-ups.
Jason is our first investor in LeadIQ. We are very glad to have his help on our product and fund raising. I don't know enough about other incubators but my partner, Mei and me are very excited to be one of Jason's portfolio companies. Jason is a strong product person. He understands products and markets really well, and his feedback is always on point and help us to improve. I strongly suggest every founder to apply to his incubator if you have a very solid product.
So you think they are all genuinely bad for startup, correct? The connection we have is a person who has 300+ connections to marketing agencies. He thinks our product can help those reseller's clients. But in reality, those end users will be 3 layers away from us. Again, we have no power right now. What would you recommend? (p.s. I was about to email you, then saw your reply.)
They're probably not going to put huge amounts of work into marketing your product and selling it to their customers until their customers are coming to them saying "I want to buy angelohuang's thing. What do you recommend?", at which point they will recommend "We can certainly do that for you!" and then they'll call you and ask for a discount.
I have, unfortunately, a few dozen experiences of this general type, against one pro-active sale from a reseller.
n.b. My answer for "What is your discount?" is "Nothing for now, but I'm happy to award you a discount retroactive to the first dollar after you hit $100k in volume." This has never blocked a sale from happening because they're not making sales for you, they're inserting themselves into sales that their customer / your end-user has already decided will happen.
My 2 cents on Twitter support is that it isn't a support channel, but it should be monitored by the business to make sure users issues are quickly addressed.
Generally I have seen two things happen on twitter, first is one or more users say there is an issue happening, second if the company is quiet then the users become restless and it gets a little punchy.
I have advised clients to make sure they monitor Twitter but don't try to solve customer tickets or issues there, quickly respond so users know you are alive and then move them to a real support channel.
Twitter for businesses should be used for outreach and outbound communication, with direct responses to users when proper.
Twitter is not chat support and should not be used for most purposes.
If I owned a company, I would not 1) want support tickets running public, 2) want support tickets being available to twitter internal with private customer data potentially in DMs.
