Yet the chaos seems to continue. Could it be that this fix can't be rolled out automatically to affected machines because they crash during boot - before the Crowdstrike Updater runs?
That update is so tone-deaf and half-assed. There's no apology.
If you go to the website, there's nothing on their front-page. The post on their blog (https://www.crowdstrike.com/blog/statement-on-windows-sensor...) doesn't even link to the solution. There's no link to "Support Portal" anywhere to be seen on their front-page. So, you have to go digging to find the update.
And the "Fix" that they've "Deployed" requires someone to go to Every. Single. Machine. Companies with fleets of 50k machines are on this HN thread - how are they supposed to visit every machine?!?!
Any response they make in the middle of a global outage will be half-assed. They have all available resources figuring out what the hell just happened and how to fix it.
An apology this early is a lose-lose. If they do apologize they'll piss off people dealing with it and want a fix not an apology. If they do t apologize they're tone deaf and don't seem to care.
lol sounds good, but how the hell do they deploy a fix to a machine that has crash and is looping BSOD with no internet or netwrok connectivity...
You do what I've been doing for the last 10 hours or so. you walk to each and every desktop and manually type in the bitlocker key so you can remove the offending update.
at least the virtual devices can be fixed sitting at a desk while suckling at a comfort coffee..
At least for new products. But I think some of these steps can be forgotten in established products. Many teams find themselves building features stakeholders asked, and DT can help going back to discovering what users actually want
However this can also backfire and good independent ideas can be shut down because they weren't found in the first 2 steps of the Design Thinking process.
With DT thinking "solution first" is kind of forbidden.
Yet the chaos seems to continue. Could it be that this fix can't be rolled out automatically to affected machines because they crash during boot - before the Crowdstrike Updater runs?