Yeah I'd hardly assert that Chase's is the best mobile banking app, not by a long shot, but its Good. Its got above average feature parity with the website, generally stays up to date with the latest features available on the platforms (updating to the iPhone X screen size quickly, touch id, useful widgets, etc), and is nice to look at. I especially like that they try to customize the background pictures with your location and time of day, and if you live in a big city its cool to see some of the sights around town in the app. Haven't seen any other apps do that, and its appreciated.

I have this problem a lot with the Chase app. For me at least, it seems to be tied to using my thumbprint to login. If I enter my password manually it goes right in.

maybe it's a requirement? or a software? lol funny to say that this happens A LOT in... all Vietnam banks' mobile apps, unfortunately.

I have this same problem with other banks as well.

I've found that this happens to me using the Chase app over the weekend (usually Saturday) around 2 AM - 5 AM Pacific Time. Maybe they do scheduled maintenance then? Chase should let people know if that's the case.