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Their help section specifically states :

"Shoppers appreciate tips as a way of recognizing great service and 100% of your tip goes directly to the shopper delivering your order. For more information about tipping, follow this link."

Source: https://www.instacart.com/help/section/200761924#213895126 payment/service fee section

If confirmed this is straight out lying to your customers



What you quoted is not a lie. 100% of the tip is going to the shopper. The problem is they are not paying the shopper on top of the tip.


I am sure you are being humorous, but anyway, the FTC says:

"When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses."

and:

"Statements that are literally true may be deceptive if they leave a misleading impression".

Unfortunately, the first step the FTC takes if they even get around to it is to direct the advertiser to remove such statements. No fines are levied if the advertiser complies with this request.


Goddamn liars.




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